Refund requests are reviewed on a case by case basis. Typically, only new subscribers may be eligible for a refund. This often depends on whether work was already started by the account manager. For more details on our refund policy please refer to our Terms of Service
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.